Our Philosophy
Our philosophy at KGS Bikes is simple: we want clients for life. A client relationship is much longer in term than a customer relationship in our eyes. Our clients are focused, successful, and driven to improve every aspect of their lives. We assist in the cycling portion, and we focus on what we do best. This is in fitting, analysis and the procurement of the best road and triathlon equipment we can find. We don't carry anything that we would not personally use, and this limits our inventory to the higher end.
We find that this sport is very much a "get what you pay for" endeavor. This means that the better components and equipment not only cost more, but will hold their value better, last longer and perform better. This is why we take great pains to educate our clients. They know what the range of products are, what the price ranges are, and the expected performance. Since we want to provide the best value for every dollar spent, we are careful to suggest the correct product or service rather than the one that may be easiest to provide in the short term.
We take the time that is required to do the best job for our clients. It is not uncommon for us to spend many hours in planning prior to a bicycle purchase, particularly since most of our frames have custom features. We help with all the details like the perfect color and style, as we know that this bike will last a long time and needs to be as desirable 15 years from now as it is today. If one spends up to 20 hours a week on a bike, it must be "right".
We spend up to six hours building up a new bicycle. Everything is meticulously inspected and documented. We want to make sure that we have done everything we could to approach perfection in the buildup of a client's personal bicycle. This commitment to excellence is what characterizes everything we do. We do not compromise on our cycling choices and goals, so why would we for a client?